Contact

You can reach the Minestones team in the following ways.

Support

Discord (fastest): open a ticket in the support channel of our Discord server; in-game problems, bugs and account questions are answered there. The link is at the bottom of the page.
E-mail: — — for orders, payments, refunds, personal data requests and official correspondence.
Server address: play.minestones.net

We usually reply to e-mails within 2 business days. If you write about an order, add your order number (MS-…) and your in-game name. We never ask for your password or card details; never share them with anyone.

Seller details

Name / company: —
Address: —
Phone: —
E-mail: —
Tax office / number: — / —

Payments are taken through Shopier. For details on the store, refunds and personal data see the Pre-Information Form, the Refund and Withdrawal Policy and the Privacy Notice (KVKK).

Minestones is not an official Minecraft product and is not associated with Mojang or Microsoft.

Last updated: 15 October 2026